Delivery Terms

/Delivery Terms
Delivery Terms2018-07-02T02:05:27+00:00

Terms of Delivery and Shipping:

Choccy Box Bouquets Delivery service can take 1-9 Working Days depending on the location of your Order. Orders  being placed on a Business Day no later than 3pm  EST will processed and shipped the next Business Day, Remember your order is being sent from the Gold Coast Queensland.

Delivery Cost Approximately:

Australia Wide Metro $11.95: Regional $22.95: Delivery Cost can change without Notification

Pick up your Order:

You can choose to pick up your order from our Head Office which is located at Currumbin Waters Gold Coast QLD after 1pm

Same Day Delivery:

Orders Place for Same Day Delivery must be placed on a Business Day by 10.30 am EST…Same Day Delivery ONLY available in PARTS of the Gold Coast and Tweed Heads area also DEPENDING of the volume of your order, please contact Choccy Box Bouquets for more clarification.

Orders Placed on a Friday:

Out of the Gold Coast and Tweed Heads area will not be processed until the Monday. IF Monday is a Public Holiday your order will be then processed on the Tuesday.

Weekends or Public Holidays:

No Delivery- Pick-up Only By Appointment

Recipient Not Home:

Please make sure someone is home to take Delivery of your Order,  as the Courier will Require a Signature on Delivery, as  No Orders will be Left at the Front Door.  If not home the courier will leave a card to arrange Re-Delivery. A Re-Delivery Fee may occur. if you have not arranged to have  your parcel Re-Delivered and it’s  Returned to Choccy Box Bouquets a Re-Delivery Fee will  occur. There will be No Refunds on any items that are Returned due to Recipient Not Organising Re-Delivery.

If you Arrange for your parcel to be Re-Delivered and its not Signature when its Re-Delivered, and you asked for it to be left in a Safe Place and its Stolen or Damaged in any way, you will Not Receive a Refund or a Replacement.

If you Arrange Re-Delivery any more then One Day after Delivery attempt was made you will not Receive a Refund

Cancelled Orders:

Any orders that have been shipped and subsequently cancelled! You will be charged the delivery fee!

A Store Credit will be issued for the cost of the product you have cancelled! Not a Refund! No Refund on shipping! A Re-Delivery Fee will occur if you direct your order to a new location!

Delivery Fees are Not Refundable!

 

Courier Companies:   

We use highly reputable 3rd party courier companies and will make every effort to deliver your order on time, however occasionally delays are experienced which is out of our control. We do not accept responsibility for 3rd party courier delays and delivery charges are non-refundable. We can not promise any special times or dates for any deliveries, we can only give an approximate dates.

Damage on Delivery:

If your order is damage on delivery, you must email Choccy Box Bouquets with a photo within 24hr of receiving your order. Choccy Box Bouquets will be more than happy to send a replacement order after your order has been Returned to Choccy Box Bouquets for inspection!

Peak Period:

Our Peak Periods are around Valentine’s Day, Easter, Mother’s Day, and Father’s Day Halloween and Christmas all orders should be placed at least 7 to 9  working days in advance to ensure theirs no disappointment on your order being delivered, as we are unable to accept any specific delivery time or dates. There will be no refund on any orders that are not place within 7 to 9 day prior of the Peak Period, such as Valentine’s Day, Easter, Mother’s Day, and Father’s Day Halloween and Christmas.

Deliveries Times:

Up to 5pm for Businesses and up to 6pm for Home Address.

Business Hours:

Choccy Box Bouquets Opening Hours.

Monday to Friday 10am to 6pm

Saturday Pickup By Appointment